FAQ


Where are you based?

  • We are a UK based company that deals with customers all over the world

Do you stock all your products?

  • We have a network of trusted suppliers who maintain stock levels for us around the world

When will my product arrive?

This can vary per product, delivery located and shipping method selected, so please check your product page for timescales

  • Standard Delivery is up to 12-15 business days, however in times of high demand this may increase
  • International Delivery is up to 25 business days, however in times of high demand this may increase
  • Please refer to the product page for an estimate of when your product will arrive
  • Shipping estimates vary per product and may also change if you choose a different shipping method or price
  • Once an order ships
    • You will receive a tracking number and link a link to track your package
    • Detail of the courier used to ship your package
  • Feel free to contact us with any more questions

I want to raise a concern or make a complaint, what should I do?

  • Please contact us in the first instance as soon as you can and we'll work with you on a resolution

How can I contact you?

  • You can contact us through our contact page and we'll aim to contact you back within 24 hours, although often much sooner.